Random Acts Of Kindness At YWG
September 21, 2010
The Winnipeg Free Press' Random Acts of Kindness articles are always a great read, as they remind us all that good deeds that happen all around us every day. What's equally great is that people take the time to write in and thank those who've helped them out.
Our airport has had a few mentions over the past few months, and I thought I'd share a few of them here. We pride ourselves on customer service, so we here at Winnipeg Airports Authority are always glad when one of our employees or one of our tenant's employees, takes the time out of their day to help someone out. You can also check out other random acts of kindness at the WFP's website.
Special help at airport
My wife and I were on our way up the escalator at the airport when she tripped and fell and slid part way down before I could reach her and help her to her feet.
When we finally got to the top, several pilots and flight attendants were there, waiting to ask my wife if she was OK. A young lady found my wife a place to sit down and asked her about the accident.
A short time later, a gentleman (who we later learned was Terry Parkin, the airport duty manager) also asked about the accident. My wife showed him the cut to her knee and scrape to her elbow. He immediately called for medical assistance and a short time later, two medics arrived and attended to my wife's injuries.
Mr. Parkin took us through security and walked with us to our departure gate. He explained to the attendant what had happened and that my wife might require assistance to get to the plane.
The airport authority is fortunate to have such caring employees. A special thank you to all the individuals involved in this incident. It was greatly appreciated.
-- Jan and Rome Lipp
Lost camera returned
I recently arrived in Winnipeg via West Jet and sat at the bus bench waiting for my bus. It was 10 minutes after boarding the bus that I realized I had left behind my travel tote bag containing many personal items. Most important was my camera with about 100 pictures of my grandchildren whom I had been visiting.
I honestly believed all was lost but went to the Lost and Found at the airport, and to my amazement, someone had turned the bag in with all the items. That kind person did not leave their name, but I would like to express my gratitude to this person. This act renews my faith in mankind.
-- A. Tycholis
Random Acts of Kindness
I live in Ontario but spend my summers in Manitoba.
We had flown into Winnipeg set to pick up a rental car in Transcona and head for an extended stay in the Whiteshell. Unfortunately, we left our new laptop in the back of the airport limousine we took to the rental company. Thanks to the kindness and quick thinking of our limousine driver, Adman Mohammed, we arrived at the cottage, laptop in hand, only a little later that expected.
This thoughtful chap took the time to call the rental company to which he had driven us in order to learn how he could reach us. He called our cellphone and planned where at the airport he could safely leave the laptop for us to pick up.
By reaching us as soon as he did, we were spared an extra four-hour trip back from the cottage to the airport, as well as sparing us the concern we’d have had once we learned the laptop was missing.
This was truly an act of kindness by this honest, considerate gentleman who demonstrated the motto Friendly Manitoba and the airport limousine company’s desire to provide excellent service to its customers.
-- Trish Holman