8am - midnight
The Information Booth is located on the Arrivals Level, near Door 2. Staff members are there to assist you with any questions.
In light of COVID-19, the booth is operating with reduced hours but a member of our team is always available to provide support by phone or email.
The Information Booth is also the Lost and Found office for the airport campus. Items are securely stored in the Lost and Found office for 30 days from the date the item is turned in to us. Please note, the Information Booth cannot assist with lost passports, Nexus cards, or items left on airplanes (including lost luggage).
- Canadian passports are turned into the RCMP
- USA passports are brought to US customs
- All other passports are received by the Canadian Border Service Agency
Lost Nexus Cards
All lost Nexus cards are turned into the Nexus office
Lost or damaged luggage or missing items left onboard
Baggage Handling is the responsibility of each airline. Please contact your airline directly.