Frequently Asked Questions

Frequently Asked Questions

Are international flights still arriving in Winnipeg?

Winnipeg Richardson International Airport is servicing flights from across Canada and the United States to support those who need to travel at this time. Flights between the United States and Winnipeg resumed on May 17, 2020, to support essential travel only, such as but not limited to healthcare professionals, critical infrastructure or industry workers and citizens or residents returning to the country. Upon arriving in Canada, travellers must undergo a health screening by a border services agent and may additionally be screened by a Public Health Agency of Canada representative. All travellers are required to follow the instructions they receive upon entering the country under the Quarantine Act. For more information, visit PHAC’s travel restrictions, exemptions and advice section.

How do I know if a flight has been cancelled or is still arriving in Winnipeg?

A number of flights are being cancelled at this time as we are seeing significantly less travellers come through the airport. Please visit the arrivals and departures pages on our website for status updates of all incoming and outgoing flights. Travellers can also check the status of their flight with their individual airline.

What is the current travel advice for Manitobans and Canadians?

Manitobans are strongly advised to cancel or postpone any non-essential travel. This includes limiting travel, even within Manitoba, to essential trips only. There is still a non-essential travel advisory in effect for domestic travel and a non-essential travel restriction for the Canada-US border. Self-isolation protocols have been updated for designated domestic travel jurisdictions only as of June 21, 2020, based on Phase Three of the Province of Manitoba’s Restoring Safe Services Plan. Domestic travellers entering Manitoba from designated Western Canada jurisdictions (British Columbia, Alberta, Saskatchewan, the Yukon, Northwest Territories, Nunavut or Northwestern Ontario (defined as west of Terrace Bay)) are not required to self-isolate for 14 days if they are asymptomatic and have no known exposure to COVID-19. All other domestic travellers entering Manitoba (from regions not outlined above) are required to self-isolate for 14 days under provincials public health orders. If you experience any symptoms, call Health Links-Info Santé at 204-788-8200 or 1-888-315-9257 (toll-free) to determine if you need to be tested for COVID-19. Additional information is available for the self-isolation order, including a list of exemptions.

For more additional information on current travel advisories and advice, please visit:
Government of Canada: Travel restrictions, exemptions and advice
or
Province of Manitoba: Information for Manitobans

Will I be denied access travelling to Winnipeg from the United States?

At this time, the airport is servicing flights between Winnipeg and the United States to support essential travel only. All foreign nationals arriving in the country must demonstrate to Canada Border Services that they have an essential reason to travel to Canada. Travelers can be turned back at the Customs check point if they are deemed to be travelling for tourism or discretionary/non-essential reasons. Canadian citizens and residents are permitted to return to the country, as well as anyone entering the country for an essential reason, such as to perform critical services in select industries. For more information, please visit the Canada Border Services Agency website.

Where can I find updates about travel and border restrictions?

Please visit Transport Canada’s website for the latest updates.

When do I need to wear a non-medical mask or face covering?

Effective April 20, all travellers are required to wear a non-medical mask or face covering while flying as mandated by Transport Canada. They must also cover their mouth and nose while going through security checkpoints, when proper physical distancing can't be maintained or when directed to do so by an airline or airport employee or public health official. Those who don't have a non-medical mask or face covering will not be allowed to board their flight.

Why aren’t you screening people for fevers?

During this critical time, Canadian airports are implementing health measures based on the direction of the Public Health Agency of Canada. Airport and industry partners are collaborating to implement best practices and preventative strategies by consulting with public health authorities as they are the medical experts and are providing strategic advice each step of the way. In Winnipeg, we are also working closely with our local health authorities to raise awareness of preventative measures and best practices to protect our community.

Are taxis and ridesharing services still available at the airport?

At this time, these services are operating at the airport with significantly reduced capacities. Currently, travellers can access taxis, rideshares and car service but specific health and safety regulations are in place outlining best practices to prevent the spread of COVID-19. Please visit the Province of Manitoba’s COVID-19 website for helpful transportation advice.

Can I self-park a vehicle and leave keys for a family member or friend to pick up?

Yes, key storage is offered at our Information Booth located on the arrivals level near the escalator. Dropped off keys can be picked up anytime as staff are available 24/7 to provide assistance.

Is physical distancing being encouraged or exercised inside the airport?

Physical distancing is a critical preventative measure being advised by public health authorities to help prevent the spread of COVID-19. This involves increasing the physical distance between yourself and members of the public, minimizing prolonged close contact as well as avoiding crowds and touch greetings, such as hugs or handshakes. In response to this, Winnipeg Richardson International Airport has removed its iconic Hug Rug and added awareness signage in all areas of the terminal to promote physical distancing. There are also frequent announcements being shared throughout the terminal and signage in all high-traffic areas to remind travellers to maintain a distance of two metres or six feet from others. To learn more about physical distancing measures and responsibilities, visit the Province of Manitoba’s COVID-19 website.

How is the airport protecting front-line workers during this pandemic?

Winnipeg Richardson International Airport is comprised of many different partners and organizations working together to support and service the travelling public. During this time, organizations providing dining and shopping services have either significantly reduced their hours and implemented additional safety measures or temporarily closed their doors. Winnipeg Airports Authority staff members working on campus are required to follow all public health protocols with great attention, including wearing face coverings, keeping a safe physical distance and other workplace implementations. Those who are working in close proximity to the travelling public and our emergency response personnel have secured the appropriate personal protection equipment (PPE) based on the direction of the Public Health Agency of Canada. In addition, the preventative measures and practices implemented across the airport help support the protection of the travelling public and all staff working on campus. Communication is increasingly important as we continue to work with all airport partners to implement best practices for staff and to keep workers informed and supported throughout this situation.

Why isn’t the airport closed right now to protect the community?

In collaboration with our airport and industry partners, we are doing everything we can to incorporate preventative measures to minimize risk and protect our community. Winnipeg Richardson International Airport is currently open to support essential travel. While passenger traffic remains low, down approximately 90 per cent, the airport is still operating to support those who need to travel at this time, receive and handle medical flights, support the neighbouring Canadian Forces Base and move essential goods in the cargo sector. Our cargo sector is playing a critical role in importing and exporting high-demand goods including medical supplies and protective equipment. The movement of these valuable goods is continuing to support the supply chain during the COVID-19 pandemic to help protect frontline workers and service critical industries.