Check-In and Security

Check-In and Security

Check-In

We recommend you arrive early for your flight as new safety protocols may take longer to carry out. To check in, you can use a self-serve kiosk or head to the airline check-in counter. All kiosks are disinfected in-between flights and every other kiosk is powered down to allot a safe distance from others. At the airline check-in counters, physical distancing decals are located on the floor to mark six-foot distances from the next person in line.

Each airline is implementing its own safety measures at check-in. To review what each airline servicing YWG is doing, visit our Travel Tips. You can use an e-boarding pass on your personal device to go paperless and help minimize touch encounters. Hand sanitizer stations are located near the check-in area for your convenience.

Security

When going through security, you may be in close proximity to security personnel. It is important to ensure you are wearing your face covering properly at all times to cover your nose and mouth. The Canadian Air Transport Security Authority (CATSA) will be conducting temperature screenings for all passengers and airport employees at the entrance of each security checkpoint. This is part of Transport Canada’s phased approach to protect Canadians and help prevent air travel from being a source for the spread of the virus during the pandemic. Physical distancing decals are located on the floor to promote safe distances in line and hand sanitizer stations can be found both before and after security for encouraged traveller use.

You will be asked to scan your own boarding pass and hold onto all of your own documentation to minimize touch encounters (assistance available if needed). The screening process is being carried out with increased cleaning practices and security personnel will be wearing personal protective equipment as required to ensure safety.

For the next step of your travel experience, head to At The Gate.