Lost or Damaged Baggage or Luggage, missing contents items left onboard
Baggage handling is the responsibility of each airline. To contact them directly regarding lost or damaged baggage, please visit our Airlines page.
Packing & Carry-On: Guidelines/Restrictions
Security screening services are provided by the Canadian Air Transport Security Authority (CATSA). For restrictions regarding items you are permitted to take in your checked and carry-on luggage, please refer to the CATSA website "What Can I Bring?".
Passenger screening experience
Please contact CATSA directly for further inquiries about the service level you received during passenger screening, please contact Correspondence1@catsa-acsta.gc.ca, pr complete this CATSA online form.
If you are wondering about a sudden change in aircraft volume or frequency of aircraft traffic in your neighbourhood, these tips may be for you.
Airport Lost and Found
The Winnipeg Richardson Lost & Found office is located at the Information Booth on Level 1 (Arrivals). Hours of operation are 0900-2000, 7 days a week. Items are securely stored in the Lost and Found office for 30 days from the date the item is turned into us. Please note that the Information Booth will not be able to assist passengers who have lost passports, Nexus cards, or items on airplanes (including lost luggage).
For those passengers who have lost the following items:
- Passport: ALL lost passports found at the airport are turned into the Canada Border Service Agency
- Nexus Cards: ALL lost Nexus cards found at the airport are turned into the Nexus office
WAA appreciates your feedback and questions. Please note that comments are replied to during regular business hours. Should you require immediate assistance, please consult our website or contact your airline for inquiries regarding flight bookings, baggage requirements and check-in.
Information Booth / Lost & Found at
Winnipeg Richardson International Airport