YWG becomes first location in North America to implement WHILL’s self-driving wheelchair service

December 13, 2022

Categories: At YWG

To further solidify our commitment to doing everything we can to create a seamless and enjoyable experience for all travellers, we’ve implemented WHILL Inc. and Scootaround Personal Transportation Solutions’ self-driving wheelchairs as a fully available service at Winnipeg Richardson International Airport.

We began to work with WHILL and Scootaround in 2019 as the first airport in North America to trial the autonomous mobility devices. Now, YWG is the first location in the continent to implement this ground-breaking technology as a full-time service.

“We’re excited to see our partnership with WHILL continue to grow to help meet the evolving needs of travellers,” said Nick Hays, President and CEO of Winnipeg Airports Authority. “The addition of their innovative autonomous mobility device as a fully available service is another example of our commitment to providing a more accessible and inclusive environment.”

By 2038, an estimated one in three travellers will need some form of assistance. WHILL’s autonomous wheelchairs allow travellers who require them to easily move from the check-in counter, through security, and to their departure gate. On top of improving service for passengers, the mobility devices will also allow for more independence and the ability to travel more freely throughout the airport.

“Accessibility is a global issue,” said Kerry Renaud, CEO of WHILL North America. “WHILL products and services are uniquely designed to reduce barriers and improve the quality of life for our customers, and the partnership with Winnipeg Richardson International Airport will influence and expand mobility globally by raising the standard of reliable accessibility in public spaces.”

Travellers can request a self-driving wheelchair when checking in at their airline’s counter or by visiting the WHILL station on the Departures Level, near the domestic and international oversized baggage drop.

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