Airport Accessibility

Airport Accessibility

Airport Accessibility

BEFORE YOU TRAVEL

Connect with your airline
Travellers are always encouraged to confirm their travel details ahead of time with their airline. To coordinate wheelchair or mobility assistance, it is best to connect with your airline at least 48 hours before your flight, as this service is carried out by individual airlines. By planning ahead, you can confirm details such as when to arrive at the airport, the handling and transportation of mobility devices or equipment and the specifications of services offered by the airline.
By reaching out to your airline, you can arrange for:

  • a wheelchair or personal mobility device to use while at the airport
  • assistance within the airport, to and from your gate and/or boarding the aircraft.
  • a Temporary Access Pass to permit for someone else to assist you to the gate
  • additional requests, such as learning policies and procedures for service animals

Please identify your needs to your airline at least 48 hours prior to travel to allow time for your requests to be fulfilled.

The Canadian Transportation Agency is a valuable resource for learning about air travel accessibility regulations and discovering helpful guides for accessible travel.

 

When it comes to packing for your trip, the Canadian Air Transport Security Authority is responsible for passenger screening at all Canadian airports and has a helpful online tool to help you determine what you can bring and how to pack specific items.
 

GETTING TO THE AIRPORT

Pick Up and Drop Off Areas
Pick up and drop off locations designated with the International Symbol of Access are located on the median on Arrivals Level 1 and on the main curb on Departures Level 2 of the Terminal. To help us ensure the availability of these designated locations, please use them as loading zones only. No waiting is permitted to help keep these designated spots available at all times. 

Parking
All parking lots offer stalls designated by the International Symbol of Access for holders of valid permits. The closest accessible parking to the terminal is located in our parkade on the Level 3. From Level 3, there is a covered walkway leading to a crosswalk to the Departures Area of the terminal. Level 3 is the only level of the Parkade directly connected to the Departures Level. Economy Lot 1, the surface lot behind the parkade, provides the nearest low-price parking and is located a further distance from the Airport Terminal Building. 

Ground Transportation

All transportation providers at the airport provide accessible travel accommodations to meet the needs of all passengers. Ground transportation, including shuttles, limousines, taxis, buses and service cars, should be pre-arranged ahead of time to ensure an accessible vehicle is ready to take you to or from the airport. Service animals accompanying travellers are entitled to ride in any vehicle without pre-arrangement.

All transportation providers and front line staff are trained to be able to offer assistance to travellers with disabilities. For more information about staff assistance at the airport, please visit the Traveller Assistance page. Click here to pre-arrange ground transportation services. 

Car rental agencies are located on the main floor of the Parkade (P1). Vehicles are sheltered from the weather in this covered garage. Make reservations in advance to ensure vehicles with hand-control systems can be provided. Click here for car rental information.
 

AT THE AIRPORT

Baggage and Security
Please contact your airline ahead of time to confirm requirements and specifications for travelling with mobility devices or equipment. Sizing requirements are set by the airlines based on various factors and may be dependent on the size of the specific aircraft. Items such as batteries for wheelchairs, mobility aids or medical devices may need to be shown to a screening officer. For more details, please visit the Canadian Air Transport Security Authority Guideline for Batteries or connect with your airline.

Accessibility Features
The Terminal Building runs east to west with Arrivals on the ground level (Level 1) and an elevated roadway leading to Departures on the second level (Level 2). There are three entrance/exit doors on each level of the terminal. The middle entrances are revolving doors with power-assisted hinged doors on either side. All other entrances are oversized and slide open and closed by motion sensors. Inside the terminal, design cues help make important facilities easier to find and use.

Parking                      

The Parkade, adjacent to the terminal, features two oversized elevators, a pedestrian ramp, and stairs connecting all levels. For more information, please our Parking page.

Washrooms

Orange glass wall tiles and granite floor tiles identify washroom entrances. All washrooms are accessible as the entryways are open with no doors. Water fountains are located at most washroom entrances. All airport washrooms offer accessible stalls and there are also separate Family Washrooms available to accommodate a variety of users, including parents with children, or a person with an attendant. 

Elevators

Elevator locations are distinguished by granite tiles embedded into the floor surface. Upon entering the terminal, you will find the elevator on the west side of the Terminal, to the left of Door #3.

Flight Information

Approachable monitors showing all flight information are located on all levels and areas of the building. Please call 204.987.9780 to receive recorded flight information in audio format.

Visual Information
Displays

These displays feature monitors used to display audible messages, such as public announcements and paging information, in text format. Video displays are located alongside the flight information monitors.

Passenger Security Screening

During security screening, advise the agent if you wish to have privacy. There are designated private rooms available for this purpose.

Airline Check-In

Advise the Check-in Agent of any assistance you may require. Check-in counters and kiosks are accessible from a standing or seated position. The Travellers’ Aid kiosk, located near Door #1 on the Departures Level, helps passengers obtain information or assistance upon entering the terminal.

Signage

Our signs contain Braille, internationally recognized symbols and bilingual text directing passengers to various amenities

Baggage
Pick-Up

An audible alarm and a flashing light will signal when the baggage belt starts to move and checked luggage will be delivered to the baggage claim area shortly.

SUPPORT SERVICES

MagnusCards
Created specifically for those living with autism and other cognitive special needs, MagnusCards combines structured, step-by-step guidance with game design to help teach a variety of life skills through free downloadable Cards Decks. See more and find the app on the MagnusCards page.

Aira
Aira is a service that combines technology and human assistance to connect those who are blind or have low vision with their immediate surroundings in the airport. For more information, please visit the AIRA page

Whill
In December 2019, WAA partnered with WHILL (Airport Mobility Service) to conduct trials for an autonomous personal mobility device at Winnipeg Richardson International Airport. The initial trial was one of the first to take place in North America. The trial saw volunteer travellers move from security to their gate and then, at the press of a button, send the self-driving device back to the docking station. This innovative technology is one of the ways we hope to build our accessibility services and accommodations in the future. Please stay tuned for ongoing updates on Whill Personal Mobility Devices at Winnipeg Richardson International Airport.

Service Animals
All certified service animals are welcome to accompany travellers and visitors at Winnipeg Richardson International Airport. There is a green space on Arrivals Level 1, located outside door number 3, which is the Pet Relief Area. All service animals or other animals coming through the airport can use this space. Please reach out to your airline for specific details regarding travelling with Service Animals or other animals. 

Teletype (TTY) Payphones
All public telephones are TTY equipped. There are two types of TTY equipped payphones – one utilizes the keypad and display on the payphone and the other utilizes a keyboard installed in a motorized drawer below the payphone. All payphones have volume control buttons. If you need TYY assistance, please call us at (204)987-2732.

TRAVELLER ASSISTANCE

Travellers’ Aid
If you require assistance reaching your airline check-in, the Travellers’ Aid kiosk is located as you enter Door #1 on Departures Level 2. This kiosk has a telephone with a direct line to the Information Centre is available for visitors to communicate their need for assistance. Approachable Flight Information and Visual Information Display monitors, along with a TTY equipped telephone, are located at this kiosk. 

Information Booth
The Information Booth is centrally located on the Arrivals Level near Door #2. The phone number is 204.987.9402. Black telephones are located throughout the terminal to provide direct access to the Information Booth. Besides airport information, the station provides paging services, airport valet and concierge service, and stores lost and found property. Customized language services in over 100 languages are also available to travellers who visit the Information Booth.

Goldwing Ambassadors
Easy to spot in their gold jackets, our Goldwing Ambassadors are here to help by providing personal assistance to passengers and other airport visitors who may need assistance inside the airport. Many of these friendly volunteers are fluent in more than one language, helping us to reduce language and cultural barriers. Don’t hesitate to ask a Goldwing Ambassador for help or information.

Trained Staff - Schedule 11 - Accessibility Training
As providers of transportation-related services, employees and contractors at the airport are required to complete accessibility training appropriate to the requirements of their role and function at the airport. This training is a regulatory requirement of the Canadian Transportation Agency and aims to prepare staff in all areas to be prepared to assist travellers and visitors at the airport.